Safety and Security Policy

Safety Tips

  1. Never send any money to another member.
  2. Clearly state your expectations to avoid misunderstanding.
  3. Conduct video chats with your partner once in a while.
  4. Don’t share your password, access to your account or any official identity document with anyone.

Scam and reimbursements

  1. A member misidentifies him/herself (i.e., someone who uses another member’s profile without permission to communicate with you). We will reimburse all credits incurred communicating with this member.
  2. A member requests money or expensive gifts from you. We will reimburse all credits spent on communicating with this member and ban the member permanently
  3. A member deliberately misrepresents the following details in his/her profile: age, children, gender and marital status. We will reimburse all credits you incurred communicating with this member and ban the member permanently.

Not a scam

  1. Some mistakes occurred in the translation of a letter.
  2. If a member doesn’t answer all questions in an email.
  3. If on any level of your communication, the member takes the decision to stop developing your relationship.
  4. If a member has photos of relatives, friends, ex-partners and other personal info posted on any social network.
  5. If a member wears rings on their fingers. Wearing rings does not mean a person is married, regardless of which finger it is on.

Kind regards, Support Team

*If you feel you have been scammed by any member, click here to file a complaint. Once your claim is approved you will receive a full refund of all credits you’ve spent on communicating with the alleged member.